Privacy Policy of Wattle Canvas
Wattle Canvas respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect information gathered through our site and in the course of providing our creative design services.
By using our site or engaging with Wattle Canvas for our services, you consent to the data practices described in this policy.
1. Information We Collect
We may collect various types of information, including:
- Personal Identification Information: Name, email address, phone number, company name, and job title when you contact us, request a quote, or sign up for our newsletter.
- Project-Related Information: Details pertinent to your branding strategy, graphic design, web design and development, UI/UX design, motion graphics, print and packaging design, illustration, signage design, or environmental graphics projects. This may include business goals, target audience, brand assets, and creative feedback.
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site.
- Usage Data: Information about how you use our site, products, and services. This includes pages viewed, navigation paths, and interactions with features.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
2. How We Collect Your Information
We use different methods to collect data from and about you, including through:
- Direct Interactions: You may give us your identity and contact data by filling in forms or by corresponding with us by post, phone, or email regarding our services. This includes personal data you provide when you request information about our services, engage us for a project, subscribe to our newsletter, provide feedback, or participate in surveys.
- Automated Technologies or Interactions: As you interact with our site, we may automatically collect technical data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
- Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties and public sources such as analytics providers and search information providers.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide Services: To deliver and manage our creative design services, including branding strategy, graphic design, web design and development, UI/UX design, motion graphics, print and packaging design, illustration, signage design, and environmental graphics.
- To Communicate: To respond to your inquiries, provide customer support, send service updates, and deliver information you have requested.
- To Improve Our Site and Services: To analyze how our site is used and to understand our users' needs to improve functionality, user experience, and content.
- For Marketing: To send you marketing communications about our services, promotions, and news that we think may be of interest to you, in accordance with your preferences.
- For Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
4. Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties without your consent, except in the following limited circumstances:
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you (e.g., website hosting, analytics, email delivery). These parties are obligated to keep your information confidential.
- Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
5. Data Security
We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
6. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Rights
Under Australian privacy laws, and depending on your location, you may have rights regarding your personal data. These rights may include:
- Access: The right to request access to your personal data.
- Correction: The right to request correction of inaccurate personal data.
- Erasure: The right to request erasure of your personal data in certain circumstances.
- Object to Processing: The right to object to processing of your personal data in certain circumstances.
- Data Portability: The right to request the transfer of your personal data to you or to a third party.
- Withdraw Consent: The right to withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of these rights, please contact us using the details provided below.
8. Third-Party Links
Our site may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our site, we encourage you to read the privacy policy of every website you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time by posting a new version on our site. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact Wattle Canvas at:
Wattle Canvas
315 Collins Street, Floor 12
Melbourne, VIC, 3000
Australia